FAQ

Shipping

​​How long will it take before I receive my order within The Netherlands, Europe or outside Europe?
​We ship twice a week. It depends on the shipping company after that. 

​What mail company ships my order?

All orders are sent with track&trace from the Netherlands with Postnl. You will receive your trackcode in a seperate e-mail from Postnl.

I can not choose my country when I am checking out.
Please contact us. We make sure you can order from your country. Because of the new import laws, it is not possible to ship to the USA at the moment. We will keep an eye out for any changes in the future.

Can I track my order?
Yes, you will receive your trackcode from Postnl.

Stock

​If a product is out of stock, when can I expect it to be available again?
During festival season it is difficult to stock our shop on a regular basis. You can always contact us for information.

Why is only a part of your products available on internet?
​We have chosen to place our most wanted products in our webshop. Are you looking for something special like a band shirt or anything else, please contact us.

Why is the stock most of the time only a couple of pieces per item?
​We are a small company and touring 5 months a year. We are taking a lot of stock with us. If we put our whole stock online, it is possible you ordered something that is sold on one of the festivals. This way, we try to make sure that what you ordered is there.

Payments

​​How can I pay for my order?
​​You can pay for your order by IDEAL, PayPal, Sofort, Bancontact or Creditcard.

Return Policy

My order is not what I expected it to be. What do I do?
Like in any other store, you can always return your product(s). You can exchange them or you will get reimbursed. The shipping costs are yours in this case.

Touring

When is Riffs on tour?
We are touring from April until September. 

Is it possible to go on tour with Riffs?
We are always looking for new colleagues. Why don't you fill in the contact form.

Store

Does Riffs have a store to visit?
We do not have a store but it is possible to visit us and look through our stock outside the festival season. Please contact us to make an appointment.